Shipping

Senville.ca ships ductless mini-splits and accessories across Canada from our distribution centre in Montreal, Quebec. Here is everything you need to know about shipping times, tracking and delivery.

📦1–2 daysOrders ship within 1 to 2 business days of payment
🚚2–10 daysTypical delivery time, depending on your location
🍁Free shippingTo most of Canada, brought right to your door

How We Ship Your Order

We use carriers that specialize in each type of shipment. This keeps your costs down and ensures timely delivery. The carrier used depends on the size of your order.

Shipment type Carrier
Freight (LTL) – larger systems Day & Ross or GLS
Parcel – smaller items and accessories FedEx Ground

Track Your Order

We email you a tracking number as soon as your order leaves our warehouse. You can also check your order at any time on our tracking page using your order number and the email address used to place your order.

Track my order

How Long Does it Take?

  • Processing: orders typically ship within 1 to 2 business days of receiving payment, unless otherwise stated.
  • Delivery: typically 2 to 10 business days after shipping, depending on your location.
  • Pre-orders and backorders: additional handling time may apply.

These are typical times, not guarantees. We are not responsible for carrier delays in transit.

Orders Shipped in More Than One Box

Many orders ship in several boxes (for example the indoor unit, the outdoor unit and the line set). Each box has its own tracking number and boxes may arrive on different days, sometimes with different carriers. If one box shows delivered and others are still in transit, the remaining boxes will arrive separately. Please check every tracking number in your shipping confirmation email before reporting an item as missing.

Freight Deliveries: Appointments and Signatures

  • The freight carrier (Day & Ross or GLS) will call you to schedule a delivery appointment and will not deliver without speaking with you first.
  • A signature is required, so you or a family member must be present at delivery.
  • Please make sure the phone number on your order is correct.
  • Senville cannot schedule the delivery on your behalf. To arrange or speed up your delivery, call the carrier shown on your tracking page and give your tracking number.

Parcel (ground) shipments do not require a signature and are left at your door.

Damaged Items

All orders are fully insured and we only use reputable carriers, but accidents do happen. Please inspect your shipment carefully before signing for it:

  1. Remove the box covers and check every item for damage.
  2. If a freight shipment is visibly damaged, note the damage on the delivery receipt with the driver.
  3. Keep all packaging and take photos of the damage and of the shipping labels.
  4. Contact our Shipping team at 1-800-242-4935, option 2 (Monday to Friday, 9 AM to 5 PM ET) or at [email protected].

Shipping insurance is included on all orders. You must process your claim for damage directly with the shipping carrier. We are not an insurer against shipping damage; however, we will cooperate with you in submitting your damage claim to the shipping carrier. Minor dings, dents, scratches or other cosmetic damage that does not compromise the operation of the unit are specifically excluded under the terms of any optional shipping insurance.

Where We Ship in Canada

Free shipping applies to provincial Canadian destinations. We ship to:

Quebec · Ontario · British Columbia · New Brunswick · Nova Scotia · Prince Edward Island · Saskatchewan · Manitoba · Alberta · Yukon · Northwest Territories · Newfoundland & Labrador