⚠ Important Notice for Quebec Residents — Read Before the General Warranty Terms Below
If you are a consumer resident in Quebec, this section applies to you and takes precedence over any conflicting term in the general warranty below. If you are not a Quebec resident, you can skip ahead to "All warranty periods begin…"
Under Quebec's Consumer Protection Act, new air conditioners and heat pumps sold to Quebec consumers under a contract of sale or long-term lease entered into on or after October 5, 2026 are covered by a legal warranty of good working order of six (6) years, running from the date of delivery — not the installation date or manufacture date referenced later on this page.
This legal warranty, specifically for Quebec residents:
- Is granted automatically by law, at no charge, with no registration required;
- Covers the cost of both parts and labour — the labour exclusion in the general terms below does not apply to you;
- Requires Senville, as manufacturer and/or merchant, to pay reasonable transportation or shipping costs for a covered repair, and to either repair the unit at its own cost or allow you to have it repaired by a third party at Senville's cost — the shipping/handling exclusion below does not apply to you;
- Applies in addition to the general legal warranties under sections 37 and 38 of the Act (fitness for normal use and reasonable durability), which continue to apply during and after the six-year period.
If your product was sold or delivered before October 5, 2026, the six-year warranty above does not yet apply to you, but you continue to be protected by the general legal warranties under sections 37 and 38.
Nothing in the general warranty terms below — including the exclusion of labour, shipping, servicing, or handling costs, the calculation of the warranty period from installation or manufacture date, or the limitation-of-implied-warranty language — limits, excludes, or replaces the legal warranties available to you as a Quebec consumer. Where this warranty conflicts with the Consumer Protection Act, the Act governs.
For more information: Office de la protection du consommateur, Québec.ca/garanties-consommateur.
Senville (hereinafter “Company”) warrants this product against failure due to defect in materials or workmanship under normal use and maintenance as follows.
All warranty periods begin on the date of original installation. If the date cannot be verified, the warranty period begins one hundred twenty (120) days from date of manufacture. If a part fails due to defect during the applicable warranty period Company will provide a new or remanufactured part, at Company’s option, to replace the failed defective part at no charge for the part.
This limited warranty is subject to all provisions, conditions, limitations and exclusions listed on the right side.
LIMITATIONS OF WARRANTIES
ALL IMPLIED WARRANTIES AND/OR CONDITIONS (INCLUDING IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR USE OR PURPOSE) ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY, SOME STATES OR PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS, SO THE ABOVE MAY NOT APPLY TO YOU. THE EXPRESS WARRANTIES MADE IN THIS WARRANTY ARE EXCLUSIVE AND MAY NOT BE ALTERED, ENLARGED, OR CHANGED BY ANY DISTRIBUTOR, DEALER, OR OTHER PERSON, WHAT SO EVER.
Proper installation – Limited warranty for mini split air conditioners applies only to systems that are installed by a state certified or licensed HVAC contractor, under applicable local and state law in accordance with all applicable building codes and permits; Senville installation and operation instructions and good trade practices.
*State certified or licensed HVAC contractor are required for warranty on the all units. (Always check your local laws.)
THIS WARRANTY DOES NOT COVER:
- Labor or other costs incurred for diagnosing, repairing, removing, installing, shipping, servicing or handling of either defective parts, or replacement parts, or new units.
- Normal maintenance as outlined in the installation and servicing instructions or Owner Manual, including filter cleaning and/or replacement and lubrication.
- Failure, damage or repairs due to faulty installation, misapplication, abuse, improper servicing, unauthorized alteration or improper operation.
- Failure to start due to voltage conditions, blown fuses, open circuit breakers, or damages due to the inadequacy or interruption of electrical service.
- Failure or damage due to floods, winds, fires, lightning, accidents, corrosive environments (rust, etc.) or other conditions beyond the control of the Company.
- Parts not supplied or designated by Company, or damages resulting from their use.
- Products installed outside USA and Canada.
- Electricity or fuel costs, or increases in electricity or fuel costs from any reason whatsoever, including additional or unusual use of supplemental electric heat.
- Any cost to replace, refill or dispose of refrigerant, including the cost of refrigerant.
- Any special, indirect or consequential property or commercial damage of any nature whatsoever. Some states or provinces do not allow the exclusion of incidental or consequential damages, so the above limitation may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state or province to province. For warranty service or repair, contact your installing contractor. You may find the installer’s name on the equipment or in your Owner’s packet.